Why even bother printing (on paper) Southern Innovator as a magazine? “What about the trees and we live in the digital age!”, some might say.
There is evidence and science supporting the need to always publish Southern Innovator in print as well as online. First, a study of the World Bank’s online publications came to a shocking conclusion: A survey in 2014 found a third of World Bank publications are never downloaded, 40 per cent were downloaded just 100 times, and only 13 per cent were downloaded more than 250 times in their lifetime (The Washington Post). As The Washington Post pointed out, these are publicly funded publications with the intention of contributing to policy debates and providing solutions to the world’s problems. So, if nobody is reading them, or just a handful are, that actually does matter if you care about positive change in the world.
Secondly, a Norwegian study in 2014 from the Stavanger University (part of Europe-wide research into the impact of digitisation on the reading experience), found “… that paper readers did report higher on measures having to do with empathy and transportation and immersion, and narrative coherence, than iPad readers,” according to lead researcher Anne Mangen (The Guardian).
An earlier study the researchers did also found “students who read texts in print scored significantly better on the reading comprehension test than students who read the texts digitally” and that “Studies with students, for instance, have shown that they often prefer to read on paper”, continued Mangen in The Guardian.
Another issue is Internet shutdowns, outages and censorship. All of these have been on the increase, especially in Africa (africanews.com). To put it simply, you cannot electronically shutdown a piece of paper.
Britain’s best-loved children’s hospital and charity, Great Ormond Street Hospital for Children NHS Trust (GOSH), contracted me to lead a two-year project to modernise the hospital’s web presence and take its brand into the 21st century. GOSH is both Britain’s first children’s hospital and a pioneering child health institution (along with its partner the Institute for Child Health). The hospital’s outstanding reputation meant the project was carried out under intense public, media and professional scrutiny, and required a keen awareness of new media developments and the needs of the hospital’s patients, their families and the public.
The project was developed in three, distinct phases. Screen grabs from these phases are now available for download and evaluation. They also include web traffic statistics. This unique snapshot of a complex project as it unfolded, should prove useful for other e-health practitioners.
A great way to track the historical development of a web project is to use the Wayback Machine’s internet archive here. By typing in the web address (for example, www.gosh.nhs.uk, and www.gosh.org), you can see a chronological history of the website by month.
Read here about the child health portal project’s vision and strategy, its launch and overall impact. Or download a brief Powerpoint presentation here: GOSH Powerpoint.
In 1994 I was hired by start-up Youth Culture to be Editor-in-Chief of Toronto’s Watch Magazine, a bi-weekly distributed to the city’s high schools and to all youth hang-outs. In 1996 I was hired again to help with preparing the magazine for its national launch.
In 1994, the Internet had not arrived in any great form (though Watch Magazine was on top of its emergence as Internet cafes popped up in the city) and the digital economy was still minimal. There was no such thing as ‘start-up culture’ for youth. There was an urgent need to create opportunity for youth, to create new markets, and to change the business culture of the city of Toronto, which had been hit hard by an economic crash and austerity.
Watch Magazine had had a brief false start prior to my arrival in 1994. The previous format had not worked and the magazine needed a vision and somebody with the experience and dedication to see it through. It was also entering a competitive marketplace for readers, with already existing free magazines capturing most of the advertising spend for youth-oriented marketing in Toronto (though failing to offer a genuine youth content experience as could be found in Europe – the UK especially – at that time). As an example, Toronto lacked sharp and credible coverage of youth popular culture in the early 1990s. Drawing on my extensive experience as a journalist (including at Toronto’s established alternative weekly, Now Magazine) and editor, I assembled a team of youth editors and writers to work on making the content and magazine’s design appealing to the youth demographic in Toronto. The magazine needed to turn a profit in short order and become credible to advertisers, its main source of income (in Canada, 64 per cent of magazine revenues come from advertisers)*. The design and content needed to appeal to a youth audience but work with a tight (but increasing) budget. It was doing this in a tough economy with high unemployment, austerity, business failures, and a generally negative business environment.
By having an actual youth editorial team, Watch Magazine quickly developed an authentically young 1990s voice. The magazine also benefited from its youth team’s ability to spot trends bubbling under the surface ready to explode into mainstream society. As an example, they had this to say on the Internet in a piece on Toronto’s coffee shops, “Some mean places for bean”: “The powers-that-be think we should cocoon in our houses and rent videos, play with the Internet and order in food …”
Youth unemployment was high in the early to mid 1990s in Canada. It reached 19.3 per cent for those 15 to 19 years old in 1993. “It should be noted, however, that youth unemployment relative to that of adults has worsened since the 1990-91 recession (Youth Unemployment in Canada by Kevin B. Kerr, 2000).”
The Canadian economy overall severely contracted and unemployment was at 11.4 per cent by 1993 (Statistics Canada), and as Statistics Canada said, “Because employment recovered at a snail’s pace after the recession of the early 1990s, the decline in the unemployment rate was delayed until 1994”.
As the Bank of Canada also said: “In early 1994, Canada’s economic situation was not that favourable—our economy was facing some rather serious problems. … the recession here was more severe than in the United States.
“Working their way out of these difficulties was disruptive and painful for Canadian businesses. Defaults, restructurings, and downsizings became the order of the day. With all this, unemployment took a long time to recover from the 1990–91 recession …” *
And the media in general could not avoid the crisis. According to the book The Missing News: Filters and Blind Spots in Canada’s Press (Robert A. Hackett and Richard S. Garneau, Canadian Centre for Policy Alternatives, University of Toronto Press 2000), Canada’s media was also in a crisis throughout the 1990s, as declining resources, staff layoffs and media closures reduced the breadth and depth of news coverage.
In less than a year, Watch Magazine had gone from being an unknown quantity, to being a fast-growing and profitable youth publication, significantly increasing its advertising revenue: a key metric for a magazine reliant on this as its main source of income. It had expanded in size and audited distribution and was able to make a move to new digs (the Watch Magazine “crib” – a studio and work space) at innovative “arts-and-culture hub” start-up space 401 Richmond Street in Toronto – at the centre of Toronto’s emerging media and design neighborhood in its former fashion district. All the contributors were high-school-age youth drawn from talent across the city; many had already shown their ability by starting their own publications and media. They gained first-hand experience in investigative journalism skills, business skills in a start-up, and magazine and media production skills.
“… thanks to David [South] for all his hard work on Watch magazine! I learned a lot from him and it was a great experience.” William White
In 1996, I was hired again to help with preparing the content format for Watch’s expansion to a national magazine – further proof of its success as a publication and a business.
* (Bank of Canada: Canada’s Economic Future: What Have We Learned from the 1990s?)
* The Missing News: Filters and Blind Spots in Canada’s Press (Robert A. Hackett and Richard S. Garneau, Canadian Centre for Policy Alternatives, University of Toronto Press 2000)
Brief descriptions of sample issues are below:
Youth Gangs Cover
In 1994, with Canada’s economy still in the doldrums, Watch Magazine exploded into Toronto’s high schools. Staffed by talented youth, it shook up the staid publishing scene and proved young people did have something to say. This first issue still remains relevant, with its exploration of youth gangs and violence in the school system.
After its successful launch, Watch Magazine was grabbing readers and getting the attention of advertisers and television. It was time to improve the design and introduce the latest in graphic design software. The results paid off: the magazine looked sharper and quickly ran from its cheeky launch, when we had basically avoided all traditional approaches to a launch (like actually having a designer).
For anoraks out there, this photo shoot with Irish band Therapy took place outside the former Wellesley Hospital emergency department in Toronto. And, yes, that is a genuine restraining ‘straitjacket’ used by psychiatric hospitals to restrain mental health patients.
Digable Planets Cover
By this issue, Watch had hit its stride: we were the first to seriously review the ballooning zine culture, get immersed in the rave and late-night party scene, and dig deep into “chopsocky world”: Hong Kong and Asian film fans. But “Hip-Hop Comb-munism”? What were we thinking?
It was also the biggest issue to date.
Highly talented Beck gave Watch his eloquent thoughts on the media’s infatuation with Generation X and how it always desperately needs to sell young people more stuff. Watch took on Ontario’s film censors over the GG Allin documentary, Hated: GG Allin and the Murder Junkies, and let students across the city blow off steam on life in the 1990s.
Bass is Base Cover
By October 1994 the magazine’s investigative powers were in full flow. Two investigations – a sex scandal at an alternative school, and whether the Battle of the Bands contests, a fixture at most high schools, are really worth it – joined a profile of the band Bass is Base and more coverage on the growing rave scene in Toronto.
In 1994, Oasis were still an indie band with a lot of bottle and big mouths. Riding a tsunami of hype from the UK, they washed up in North America to face their biggest challenge: could they become as big as The Beatles or The Rolling Stones? Lead singer Liam Gallagher does not disappoint, as he gives me an expletive-laden exposition on everything under the sun.
This was the first published print interview with the band in Canada.
Canada’s answer to the ‘Madchester’ scene of the early 1990s, Sloan, played the pop game with gusto. In the photo shoot for the feature, it was pants down and prayer hands to an unseen religious icon.
1994: Hired to re-launch and expand Watch Magazine in Toronto.
1996: Hired to re-develop editorial content for Watch Magazine’s national launch.
“As one of those high school kids and the guy who wrote (most of) this article, I’d like to say thanks to David [South] for all his hard work on Watch magazine! I learned a lot from him and it was a great experience.”William White
Toronto’s first youth culture media start-up. Introduced ‘youth culture’ concept to Canada
oversaw two format re-launches of the magazine as it expanded and grew
assembled talented youth editorial team
grew magazine and its profile as the main media source for reaching Toronto’s youth
writers trained and appeared on TV as youth commentators
first profile in Canada of British band Oasis, among many other story firsts
became first stop for anyone wishing to target the youth market, or seeking intelligence on the youth market
created youth culture market in Toronto
first magazine to be based at new start-up hub in Toronto – pioneering concept at the time
Note: Complete issues of the magazine’s first year await professional digital scanning. This could be of interest to a library, scholar or university interested in archiving this authentic artefact of 1990s youth culture. Please send an email if you would like to get in touch or share a thought: mailto: firstname.lastname@example.org.
“Free teen publication Watch Magazine is going national this month – promising to more than double its high school penetration.
The self-described youth culture magazine, which last year at this time went province-wide – delivering copies to 350 high schools across Ontario – plans to send out 125,000 copies to 800 participating high schools across Canada.
Going national only four years after its inception (the magazine started as a Toronto-only vehicle in 1993) could make national advertisers interested in reaching the elusive teen market very happy.”
As economies grow in Africa, more and more people are conducting their financial transactions electronically. This can be either through mobile phones and digital devices, or through the hole-in-the-wall of the automatic teller machine, or ATM.
These short cuts mean many people no longer have to endure long line-ups at banks to conduct day-to-day financial transactions. This convenience is revolutionizing banking for many millions of people, but there is a risk: fraud and theft. Both are rising, and are costing customers and banks, both in cash and in damage to the reputation of electronic banking.
Criminal gangs and lone individuals alike are behind this crime. Most notorious are the “carding” and “skimming” gangs, who plant devices on ATMs to read plastic bank cards and steal victims’ money. Mobile devices can also be “hacked” by sophisticated criminal gangs and the data stolen and used to plunder bank accounts. Lone thieves also take people hostage and force them to use their card to withdraw money. A crime victim is usually forced to give over his or her Personal Identification Number (PIN), which the thief then uses to withdraw cash from the ATM.
But just as thieves have become cleverer about the new opportunities created by digital financial transactions, enterprising start-ups are developing innovations to improve financial security.
One Kenyan start-up is hoping to be a pioneer in innovative financial safety software for mobile devices and ATMs. Usalama Innovative Systems, LTD. (http://usalama.biz/), co-owned by graduate student and lead programmer Denis Karema (deniskarema.com), has already been singled out for a CIO magazine’s CIO100 Award in Enterprise Innovation in 2011 (http://www.cio.com/cio-awards/cio100).
Karema has been working in information technology since 2008 and has a background in computer science. He has built his experience while working on various information technology projects in East Africa.
The ambitious company says it wants to be “the leading provider of innovative solutions to financial entities in Africa by 2015.” Usalama has developed various systems pending patents and copyrights and has built up experience in deploying enterprise information technology.
Usalama is seeking additional funding from investors for multiple innovations to protect customer financial transactions. One of them is an ATM solution, which the company claims can reduce theft by over 90 per cent. Speaking with the Business Daily Africa website, Karema explained the anti-fraud application, dubbed Safety Pin.
“When someone approaches you or when you are involved in a carjacking, or one of those unfortunate incidences, you give them your card or PIN as they ask for it, but when they get to the machine it does not treat them the same way as it does you,” Karema said.
The thief is presented with what looks like the victim’s bank account but actually only has 10 per cent of their cash on display. The thief will then withdraw this cash and think they have cleaned out the victim’s bank account.
It is a clever solution which doesn’t entirely block the thief from receiving money from the ATM, but just gives them a small portion of the amount in the account. The idea is to fulfil the psychological need of the thief to get some cash in the robbery attempt, so they will then release the hostage and go away.
“We are working on reducing the amounts that can be lost by up to 90 per cent, so it means if I have 100,000 shillings in my account, only 10,000 shillings can be lost through fraud,” Karema said.
The amount that is stolen can be covered by bank insurance policies so that the customer does not suffer a serious financial loss.
“(The) good thing about this application, first of all, is this hasn’t been done before,” Karema said. “People have come close to creating ATM anti-fraud measures, like asking you to put your PIN in reverse. But they don’t seem to work. For each of them, you are ending up having your money stolen and then following up with the fraudster. So our application prevents the money from being stolen in the first place. So our preventative measure is better than a curative one when money is involved. And also the application is applicable globally.
“We intend to have this implemented in each and every commercial bank, not only in Africa, but the rest of the world.
“A bank can recoup investment in our application within the first year [by avoiding the loss of clients and funds from fraud]. Aside from that, the bank is also able to receive complete and detailed reports each and every time a fraud occurs and so it makes it easier for the bank to monitor trends and also to know which of their outlets are having more and more fraud-related cases.”
Other innovations Usalama has been developing include Usalama Pin, which helps commercial banks monitor fraud in real time; Usalama Spy, which gives more detailed fraud reports and analyzes the information; Home Bank, a way to offer 24/7 banking to customers so they can deposit the money directly into savings accounts without delay; and Usalama Mobile, a mobile banking and money service solution.
Usalama believes the suite of solutions will help banks to retain current customers and make their financial transactions safer, attracting so-called “high net worth” clients. Usalama believes this will help banks in Africa grow their number of customers and cash reserves.
“We are always thinking about innovation because we feel that innovation is the key thing to developing sustainable enterprises,” Karema believes.
1) Sinapis: Sinapis’ mission is to empower aspiring entrepreneurs in the developing world with innovative, scalable business ideas by providing them with a rigorous business education, world-class consulting and mentoring services and access to seed capital. Website:http://www.sinapisgroup.org/entrepreneurs.php